Privacy Policy

1. General Policy: Protecting your personal data is important to us at Yuzzon. Therefore, we process your personal data exclusively in accordance with the provisions of the General Data Protection Regulation (GDPR), the Data Protection Act (DSG), the Telecommunications Act (TKG), the E-Commerce Act (ECG), and other relevant regulations. Below, we will inform you about who we are and the nature, scope, and purpose of processing your personal data, as well as the rights you have under data protection law.

1.1. Who we are (data controller): Unless otherwise stated below, the data controller responsible for processing your personal data is Yuzzon GmbH, “Yuzzon” or “we”. If you have any questions or inquiries regarding data protection at Yuzzon, our data protection officer will be happy to assist you. You can contact them email at admin@yuzzon.com.

1.2. Collection and processing of data: We process the personal data that you provide to us through the use of our website (including all subpages) and apps or as a user and/or customer through information provided during browsing, posting an ad, making an inquiry or message, entering into a contract, or engaging in communication. The purposes of processing primarily include providing the services accessible through www.yuzzon.com or the yuzzon app. We offer the following services:

We operate a classifieds platform for services, jobs, and a marketplace.

The purpose of automated data processing is to provide an internet platform for the display of services between providers and interested parties.

Other purposes of data processing include providing, troubleshooting, and improving our services, recommendations and personalization of features, products, and services, communication with you, compliance with various legal provisions (such as those relating to invoice and contract data), verification in relation to alleged rights or obligations (e.g., in the case of deaths), security management, fraud prevention, and ongoing improvement of the services under www.yuzzon.com or in the mobile applications.

A company that processes data on behalf of Yuzzon is referred to as a data processor. When we work with data processors, we ensure that we have data processing agreements in place that specify how data can be processed. In general, such an agreement stipulates that the data processor may only process personal data on behalf of Yuzzon and for clearly defined purposes.

1.3. How do we use personal data? We use data for the operation of the platform, fulfilling contracts with us, user management, providing products and services, maintaining and continuously improving security, and offering you relevant and personalized services, advertising, and marketing communications. Furthermore, we process personal data to provide you with support services and to detect, prevent, mitigate, and investigate fraudulent or unlawful activities on our platforms.

2. Personal Data

2.1. What are personal data? Personal data refers to information that can be linked to a natural person. This can include, for example, the name, address, telephone number, email address, IP address, or a combination of these, which can be used to identify the person behind the data. Processing of personal data refers to the use, collection, registration, compilation, storage, disclosure, or a combination of these activities.

2.2. How do we obtain personal data from you? In short, most of the personal data we process about you are data that you provide to us when creating a profile on Yuzzon, data generated during contract processing or communication, or data generated when using our services. This can include page views and information about your device.

We obtain personal data through various means:

2.2.1. Personal data you provide to us: When you register on our platform, you provide us with some personal data about yourself, such as your first name, last name, gender, address, telephone number, or email address. Mandatory information includes only your first name, email address, and telephone number. This information is stored in our databases to provide the requested service, improve our services, and prevent fraud. If you do not wish to provide the mandatory information, it is not possible to register on our platform. We also store information when you contact us, for example, when you send us an email to the support team or use the contact form, so that we can respond to your inquiries.

Furthermore, we process personal data that you generate when submitting an advertisement, making inquiries to the advertiser, or communicating with us. We also process data that you enter when updating your account, your advertisement, or in chat.

2.2.2. Personal data collected through the use of services: We collect data about your interactions with our services. When you use our services, we gather information about the advertisements you post or view, the services you use, and how you use them. This allows us to improve our services, prevent fraud, and tailor content and ads to your preferences. The information can be categorized as follows:

a. Technical information about your device and internet connection Through server logs and other tools, we gather information about the device you use and the connection to our services, such as operating system, browser version, IP addresses, or cookies. Example: We customize the display of our services based on the device you are using, such as accessing the mobile version of Yuzzon when using a mobile phone.

b. Information processed when using our services When you use our services, this activity is automatically detected in our measurement tools. We utilize this information, among other things, to improve our services and provide content tailored to your usage. Example: We capture search history to see which ads are being accessed. If you are logged into the app, we use this information to present you with your recent searches, assuming they are relevant to you.

c. Location information Most mobile devices allow you to send location information and geolocation data or determine your location based on this technology. You can enable or disable this function through your device settings in most cases. Your GPS location is only processed if you agree to location sharing in our apps. Example: Through the app, you can utilize the radius search and have ads sorted by distance from your location. This is convenient, enhances usability, and shows you ads in your vicinity upon request.

2.3. How do we use the information from you?

In short, the personal data we collect is used to provide, analyze, and improve our services, enhance the security of our platform, and ensure you have the best possible experience on Yuzzon. Additionally, we use pseudonymized data to create advertising target groups. Yuzzon is constantly working to provide you with the best possible experience of our services.

For this purpose, we use personal data as follows:

2.3.1. …to enter into contracts with you and deliver our services optimally: Yuzzon processes personal data and other forms of data to deliver the services agreed upon with you. We also use data to ensure the best possible user experience, automatic login, customization of content display on your screen, and fast page loading.

2.3.2. …to create statistics and market trends: We develop statistics and market trends to improve and further develop our websites and products.

2.3.3. …to personalize services: We want to provide you with the opportunity to receive customized content and adaptations. For this purpose, we use data about your user behavior and preferences. This can give us insights into your needs and desires, allowing us to provide you with recommendations for content or services based on your user behavior.

2.3.4. …to serve and measure relevant advertising: We aim to show you advertisements that are of interest to you and measure the effectiveness of these advertisements. For this purpose, we use information about you and your user behavior. Based on the information we have, we can also control the frequency of ad display, ensuring that you are not repeatedly presented with the same offers.

2.3.5. …to send email marketing and newsletter:s If you have registered as a user on Yuzzon, an active contractual relationship exists between us. If you purchase services or products from us, we have a legitimate interest in sending you news and information about our products and services via email (e.g., newsletters), provided the following conditions are met:

• Your email address was collected in connection with the acquisition of a service or product.
• You had the opportunity to decline receiving such emails free of charge and without any difficulties when your email address was collected.
• You have the option to unsubscribe from receiving such emails free of charge and without any difficulties in each email.
• The emails are sent for direct advertising of our own similar products.
• You are not listed on the “ECG list.”

In all other cases, newsletters will only be sent to you if we have obtained your consent. We also provide you with the option to unsubscribe in every newsletter.

2.3.6. …to comply with legal obligations: Yuzzon fulfills the legal obligation according to the “Digitale Plattformen-Meldepflichtgesetz” (DPMG) to report the data provided by the seller, along with the transaction data available to Yuzzon, to the Austrian tax authorities promptly after the end of the calendar year (e.g., number of sales, total sales revenue). This obligation applies to Yuzzon if the seller reaches the thresholds of 30 transactions or a transaction value of 2000 EUR in the respective calendar year.

2.4. On what legal basis do we process your personal data?

Pre-contractual measures, contract acceptance, and fulfillment according to Art. 6(1)(b) of the GDPR, so that we can process your request or order, for example.

Consent according to Art. 6(1)(a) of the GDPR within the scope of registration.

Pre-contractual measures, contract acceptance, and fulfillment according to Art. 6(1)(b) of the GDPR, so that we can process your request or order, for example.

Legal obligation according to Art. 6(1)(c) of the GDPR, such as the retention of order documents or invoices (business correspondence).

Legitimate interest according to Art. 6(1)(f) of the GDPR, particularly for marketing and advertising purposes.

2.5. How long do we store your personal data?

Yuzzon only stores your personal data for as long as it is necessary to fulfill the purposes mentioned above and provide the services you have requested or booked, or for other necessary purposes such as fulfilling our legal obligations, resolving disputes, and enforcing our legal position/defending our legal position as well as our Terms and Conditions. Your personal data will be deleted or anonymized when it is no longer relevant for the stated purposes and there are no longer any retention obligations. The following factors typically affect the retention period:

The existence of an active account with Yuzzon, additional booked (paid) services, communication with us regarding completed contracts, etc.

The type of data also influences the retention period. For example, we are legally obliged to keep contract documents and invoices for 7 years.

In connection with the use of the service, your account data will be retained by our payment service provider for a minimum of 5 years, and your transaction data for 7 years (from the end of the transaction), according to legally defined banking regulations. In individual cases, Yuzzon is required to retain the information transmitted to the tax authorities in accordance with the DPMG for 10 years after the end of the respective reporting period (calendar year) to which this information relates (§ 15(3) DPMG).

2.6. Who do we disclose your personal data to?

Other companies: Data is transmitted to payment service providers (PayPal, stripe, Mastercard, Visa, Discovery, and American Express), in accordance with our contractual agreement (based on the legal basis mentioned).

In some cases, we also share personal data with partners who use the information to provide targeted content or offers through their services. If other companies process personal data on our behalf or jointly with us, this is done based on appropriate guarantees or contracts. We enter into corresponding data protection agreements (data processing agreements or joint controller agreements) that restrict access to and use of the information and establish obligations to comply with applicable data protection regulations.

Courts, authorities, and legally authorized third parties If there is suspicion of a criminal offense related to the use of Yuzzon’s services, the information may be disclosed to the authorities upon request.

We will not disclose, sell, or transmit personal data in any other way than described in this privacy policy.

Specifically, we may disclose personal data to third parties to comply with legal obligations, enforce our terms and conditions, defend legal claims, prevent violation of the rights of third parties by an advertisement or other content on our sites or services, or to protect the rights, property, or safety of third parties.

Furthermore, we may, for example, be obliged to disclose personal data to law enforcement authorities in connection with an investigation or suspicion of a criminal offense, unlawful act, or other action that may result in legal liability for Yuzzon, you, or another user, in accordance with the Security Police Act or the Code of Criminal Procedure.

In this case, unless there is a specific legal obligation, we limit the disclosure to the data necessary in our discretion for the purposes of the investigation.

We will also disclose personal data to third parties authorized under the E-Commerce Act, to the extent required by law and within the legal scope.

2.7. What rights do you have as a data subject under data protection law?

As a data subject, you have various rights with regards to Yuzzon as the data controller. These rights aim to ensure transparency in the processing of personal data. As a data subject, you should be able to obtain information and know whether, how, in what manner, and why we process your personal data.

Right to information: As a data subject, you have the right to obtain information from us at any time about the personal data stored about you.

Right to rectification: As a data subject, you have the right to request the immediate rectification of any inaccurate personal data concerning you. It is important that your personal data, which we have about you, is correct and up to date. If you notice an error, we recommend correcting it yourself in your user profile. If you are unable to do so, please inform us so that we can correct your data.

Right to erasure (Right to be forgotten): As a data subject, you have the right to have your personal data erased immediately, unless there is a reason that opposes deletion. We would like to inform you that partial deletion of your personal data, is not possible, as the data contained in the account is an integral part of the user account, and processing cannot be continued with partial deletion.

Right to restriction of processing: As a data subject, you have the right to request the restriction of processing from us as the data controller, unless there is an overriding reason against it.

Right to data portability: As a data subject, you have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format. You also have the right to have this data transmitted to another data controller, provided that the processing is based on consent pursuant to Article 6(1)(a) of the GDPR or Article 9(2)(a) of the GDPR, or on a contract pursuant to Article 6(1)(b) of the GDPR, and the processing is carried out by automated means, unless the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the data controller.

Right to object: If the processing is based on consent, you have the right as a data subject to withdraw your consent at any time. This means that we may not further process your data, unless there is another legal basis for lawful processing. Such withdrawal does not affect the lawfulness of the processing carried out based on the consent prior to the withdrawal. If we process your personal data for direct marketing purposes, you have the right as a data subject to object at any time to the processing of your personal data for such marketing, without the need for a balancing of interests.

Exercising data subject rights: As a data subject, you can exercise all rights either via www.yuzzon.com/privacy, by sending an email to admin@yuzzon.com, by mail, or through the contact form on the website. In order not to jeopardize the rights of third parties, we must ensure that the rights of data subjects are only exercised by the data subject. To ensure this, you must identify yourself and cooperate in the identification process. If you believe that the processing of your personal data is not lawful, we would appreciate it if you first contact us directly at admin@yuzzon.com. Regardless, you have the right to lodge a complaint with the Data Protection Authority as the competent supervisory authority via https://www.dsb.gv.at/.

2.8. Used analytics tools

We use analytics tools to gather information about how our services are used. For example, we measure the number of visitors, which pages are visited, how long a visit lasts, and similar data. User and traffic statistics are used in an aggregated form, so the statistics do not contain any information that can be linked to you as an identified person. However, information about the usage of the products is sometimes linked to personal information in specific contexts to provide you with good customer service and targeted communication. IP addresses and location data are used to create statistics based on geographical criteria.

2.9. Special considerations regarding children’s privacy

Yuzzon does not intend to process personal data of individuals under 14 years of age.

If individuals under 14 years of age have provided us with personal data, we will delete the data as soon as we become aware of it.

2.10. Changes to the privacy policy

We will regularly update this privacy policy for Yuzzon to reflect changes in our products and services. The validity of the current version is always indicated right after the contact information in the header.

3. Cookies

3.1. What is a cookie? Cookies are small text files that enable the recognition and analysis of a user’s usage of our website. On our website, we use cookies to make it more user-friendly and to deliver personalized content to you as a user. Some cookies are necessary for the use of our website.

3.2. Why does Yuzzon use cookies? We use cookies to provide you with relevant information when you visit our website or use our services.

Furthermore, we use cookies to simplify and improve our services, as well as to measure website traffic and create statistics.

Additionally, we may also use third-party cookies to measure and analyze website traffic and to utilize browsing behavior on our web pages for marketing purposes or to improve the functionality of our services.

3.3. Types of cookies There are different types of cookies that can be classified in various ways.

3.3.1. Based on expiration (validity) a. Transient cookies (session cookies) – These cookies only contain data from your current visit. When you end your browsing session by closing all browser windows or turning off your device, these session-based cookies are automatically deleted from your device.

b. Persistent cookies – These cookies are automatically deleted after a predetermined duration, which may vary depending on the cookie. You can delete cookies at any time through your browser settings (see “Managing cookies via web browser”).

3.3.2. Based on the cookie’s creator a. First-party cookies – These cookies are set directly by Yuzzon itself. They enable the website to function properly and provide you, as a user, with the best possible experience.

b. Third-party cookies – These cookies are not set by Yuzzon but by another provider. The third-party provider, usually an advertiser, can track a user’s visits across all pages where the third-party’s ads are displayed, including Yuzzon’s pages. The currently visited website has no control over these third-party cookies or their behavior, which can change depending on the advertising campaign. Some browsers allow you to block cookies from third-party providers selectively. Additionally, we use third-party cookies to measure and analyze website traffic, understand browsing behavior, create target audiences for marketing purposes, simplify ad management, and improve the functionality of our web pages and services.

3.3.3. Based on purpose of use a. Functionality cookies – These cookies are necessary for fully utilizing our products and their functionalities. For example, they may save your input in form fields (so you don’t have to fill them out multiple times), remember your geographical location, or store user preferences. The information collected by functionality cookies is specific to the visited website and does not gather information about browsing on other websites. Rejecting these cookies may result in reduced functionality.

b. Performance or web analytics cookies – These cookies collect anonymized information about the usage habits of visitors to a website or app, without personally identifying individual users. Such information may include the most active access times or the most frequently visited (sub)pages. This information is aggregated and analyzed using performance or web analytics tools to gain insights into the usage, functionality, and user-friendliness of websites or apps, in order to continuously improve them.

Therefore, these cookies are essential for improving the quality of our products. Additionally, such cookies are used to analyze the number of visits or page views and other indicators of website or app performance, including specific content (e.g., advertisements).

c. Marketing/advertising – These cookies are used to infer users’ interests and needs based on an analysis of their browsing behavior. This allows for segmenting users with similar interests and needs (target audiences). Subsequently, advertising can be targeted specifically to users associated with a particular target audience (targeting). This is mostly done using tools provided by specialized service providers (e.g., ad servers for online ad placement; data management platforms for user data management).

Furthermore, these cookies are used to control the frequency of ad displays (particularly to limit them) and measure the effectiveness and efficiency of campaigns. Third-party cookies may also be used through advertising networks, which utilize them in connection with their services. Such cookies determine whether the user has visited a website and transmit this information to the third-party provider, where it can be linked with functionalities provided by other organizations. Additionally, specific targeting cookies enable the delivery of advertisements to users of social networks.

d. Social media cookies – Yuzzon incorporates social media plug-ins on its pages to allow for recommending and sharing ads on social networks such as Facebook, Twitter, and Google+. For this purpose, we use a two-step process. Data is only transferred to third parties when you, as a user, click on one of the icons displayed in the social media toolbar. Yuzzon has no control over cookies set by Facebook, Twitter, Google+, etc., nor does Yuzzon have access to them.

3.4. Managing Cookies through Web Browsers: You can choose whether to accept cookies or not through the settings in your browser. In general, you can specify whether you accept cookies from the websites you visit and from third parties affiliated with those websites, and whether you want to be notified each time a new cookie is stored.

The exact process depends on your device and the browser you are using. If you do not want cookies to be stored on your computer, you can prevent this by changing the settings in your browser. There are also special services that you can install as browser plug-ins to manage or block cookies.

Please note: The services provided by Yuzzon are largely free of charge. This is also based on financing through advertising revenue. If you block ads on Yuzzon, it becomes more difficult for us to provide the free services in the long run.

Please note: If you disable local storage of cookies from Yuzzon, it may, for example, cause our website and services to not function as intended. You may also need to log in again each time.

Despite implementing legally compliant technical and organizational measures, it may not always be possible to communicate a revocation to the providers of the cookies before further processing.

You can find information on how to manage cookies in various browsers here:

Mozilla Firefox

Internet Explorer

Google Chrome

Opera

Safari

For any inquiries or information regarding data protection at Yuzzon, our data protection officer is available at any time by mail at the address mentioned above with the addition “Datenschutz” or by email at admin@yuzzon.com.

4. Data Access and Data Security Access to the disclosed data or the data generated through the use of the offered services is only granted to the employees directly involved in the processing and the respective processes. These individuals are bound by confidentiality obligations.

The data is protected against unauthorized access through measures such as encrypted transmission, encrypted storage, a role authorization concept, a data backup concept, and physical security measures for the servers. Our service provider is certified according to ISO 9001 and ISO 27001. We continuously review and adapt our security measures in line with technological progress and developments.